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  1. Ability to edit a case that was already submitted

    I think for your and your customer's sake you need a better ticketing system where the user can review and modify their tickets, where they can see what they attach, a spell checker, where you have larger text boxes to enter entries and see what the text looks like, etc. There also has to be less concern that the ticket will not take, that after preparing a ticket it will not disappear as it does now.

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